Return Policy

RETURN POLICY

 

Last updated October 30, 2020

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at info@ponic.cz to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Shenzhen Avatar Optoelectronic Technology Co., Ltd

Attn: Returns

RMA #

6F Building,C New Era Gongrong Industrial area,Shiyan Community,Baoan District,Shenzhen  

Shenzhen, Guangdong 518108  

China  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

 

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

      

     ●     Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

+420 777 009 354 

info@ponic.cz 

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ABOUT US

We are a team with a vision for a better and more sustainable future.

Based In Prague, Czech Republic

In this turbulent environment, we sought to find an alternative way of home agronomy without the hassle of soil management and dependence on sunlight.

 

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