Return Policy



Last updated October 30, 2020



Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.




All returns must be postmarked within seven (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.




To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:


Shenzhen Avatar Optoelectronic Technology Co., Ltd

Attn: Returns


6F Building,C New Era Gongrong Industrial area,Shiyan Community,Baoan District,Shenzhen  

Shenzhen, Guangdong 518108  



Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 





After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.





For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 


Please Note


     ●     Sale items are FINAL SALE and cannot be returned.     




If you have any questions concerning our return policy, please contact us at:

+420 777 009 354 

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We are a team with a vision for a better and more sustainable future.

Based In Prague, Czech Republic

In this turbulent environment, we sought to find an alternative way of home agronomy without the hassle of soil management and dependence on sunlight.


We hope that PonicTank inspires you, how plants inspire us!


We are proud to present Ponic!

We present an innovative product that will change the way you interact with your plants.


- Modern solutions for modern environments

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